🔄 Return & Refund Policy
At RAHAS, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help make the return and refund process smooth and hassle-free.
📦 Return Eligibility
Eligible items can be returned within 7 days of receiving your order.
- ✔️ Items must be unused and in original condition
- 🏷️ Original tags and packaging must remain intact
- 📅 Returns requested after 7 days may not be accepted
⚠️ For hygiene reasons, panties, lingerie, and intimate apparel are non-refundable and cannot be returned or exchanged.
📝 How To Initiate A Return
- 📩 Request a return authorization (RA) from our support team
- 📦 Securely pack the item with your order details
- ✍️ Clearly mention the RA number on the package
💖 Our team will guide you through the return process once your request is approved.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- 📍 Use a trackable shipping method whenever possible
- 🛡️ Shipping insurance is recommended for valuable items
- 📬 Return address details will be shared via return authorization email
💳 Refund Process
Once we receive and inspect your return, we will process your refund if it meets our return eligibility conditions.
- 💰 Refunds are issued to the original payment method
- ⏳ Refunds may take up to 10 business days to reflect
⚠️ Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
🔁 We’ll arrange a replacement or refund at no additional cost wherever applicable.
🚫 Final Sale Items
For hygiene and safety reasons, all panties, lingerie, and intimate apparel are considered final sale items and cannot be returned or exchanged.
📩 Need Assistance?
If you have any questions regarding returns or refunds, our customer support team is always here to assist you.
🙏 Thank you for shopping with RAHAS.
