Return and Refund Policy

We want you to feel confident in your purchase. We accept returns only for items that arrive damaged, defective, or incorrect — and in those cases we are fully committed to making it right, with free return pick-up and a full refund or replacement.

1. 7-Day Return Window

You have a full 7 days from the date your package is delivered to request a return or report a damaged, defective, or incorrect product. To be eligible for a successful return pick-up, items must be unused, unwashed, and in their original packaging with all product tags and labels fully intact.

2. Change of Mind, Size or Fit

We want to be upfront with you: we are unable to accept returns, refunds, or exchanges because you changed your mind, or because an item does not fit or is not quite what you expected. This applies to all products across our store.

For intimate wear — lingerie, bras, panties, swimwear, shapewear, hosiery, and body jewellery — this is because such garments cannot be resold or restocked once they have left our warehouse, for the health and hygiene of every customer. For all other categories, this is our store policy.

We would much rather help you get it right the first time:

• Check our Size Guide before ordering — every measurement chart is there.
• Still unsure? WhatsApp your measurements to +91 90613 68797 and our team will tell you exactly which size to order.
• Changed your mind before dispatch? You can cancel any order free of charge until it ships — see Section 6.

This does not affect your rights if an item arrives damaged, defective, or incorrect. Those are always covered in full under Section 1, with free return pick-up and a full refund or replacement.

3. Hygiene Exemptions

Due to health and hygiene regulations, certain product categories cannot be returned or exchanged once opened. These include:

• Briefs, panties, and swim bottoms.
• Shapewear, bodysuits, and hosiery.
• Adhesive products (such as stick-on bras).

If any of these personal-wear items arrive with a manufacturing defect, please contact us immediately for assistance.

4. How to Initiate a Return (Free Reverse Pickup)

We provide hassle-free returns. There are no restocking fees, and return shipping is completely free for damaged, defective, or incorrect items:

1. Email our support team at support@rahas.in with your order number and a photo of the item.
2. Once verified against our shipping records, we will dispatch our courier partner to collect the item from your address at no cost to you.

5. Refund Processing Time

Once your returned item arrives back at our studio and is inspected to ensure it is in its original condition, we will process your refund:

• Prepaid Orders: The refund amount will be credited back to your original payment method (Bank Account, Card, or UPI) within 7 to 10 business days.
• Cash on Delivery (COD) Orders: We do not offer cash refunds. For COD orders, our support team will reach out to securely collect your bank account details or UPI ID, and the transfer will be completed within 7 to 10 business days.

6. Order Cancellations

You can cancel your order at any time before it ships out of our warehouse. Simply email support@rahas.in with your order details. If your payment has already been processed, a full refund will automatically be issued to your original payment method within 2 business days.

Contact Information

• Email: support@rahas.in
• Phone: +91-9061368797
• Address: RAHAS STUDIO, 39/2475-B1, SUITE#L30 LR Towers, SJRRA 104, South Janatha Road, Palarivattom, Kochi, Kerala – 682025