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Privacy Policy

Privacy Policy

Last Updated: June 2026

At Rahas Studio (“we”, “us”, “our”), operating via www.rahas.in, we are committed to protecting the privacy and security of our customers' personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases:

  • Personal Identity & Contact Information: Name, billing address, shipping address, email address, and phone number.
  • Payment Details: Payment information handled via secure, encrypted payment gateways (Razorpay/UPI). We do not store raw credit/debit card details on our servers.
  • Device & Log Information: IP address, browser type, time zone, cookie data, and how you browse the site, collected automatically via Shopify.

2. How We Use Your Information

We use your personal data to fulfill our services to you, which includes: processing payments, arranging for shipping, providing you with invoices and order confirmations, screening orders for potential risk or fraud, and sending you updates or promotional offers in line with your preferences.

3. Data Sharing and Third-Party Services

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above.

  • We use Shopify to power our online store.
  • We share your details with our national logistics and courier partners to fulfill delivery.
  • We may disclose your information to comply with applicable laws and regulations, or to protect our rights.

4. Cookies and Tracking Data

Our store uses tracking technologies like cookies to optimize your browsing experience, remember your cart items, and understand web traffic patterns via analytics. You can control cookies through your personal browser settings.

5. Data Retention & Security

We retain your personal data for our records securely unless and until you ask us to erase this information. We apply industry-standard Secure Sockets Layer (SSL) encryption to safeguard all transmitted financial and identity data.

6. Your Rights

Under applicable data protection frameworks, Indian citizens hold rights to access, update, correct, or request deletion of personal information held by our studio. To exercise these rights, please contact our support team.

7. Grievance Redressal Officer

In compliance with India's Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

  • Name: Customer Grievance Cell
  • Designation: Grievance Redressal Officer, Rahas Studio
  • Address: RAHAS STUDIO, 39/2475-B1, SUITE#L30 LR Towers, SJRRA 104, South Janatha Road, Palarivattom, Kochi, Kerala – 682025, India
  • Email: support@rahas.in
  • Phone: +91-9061368797